Privacy Policy

This Privacy Policy describes how we collects, uses, and protects your personal information when you use our dating platform and related services (the "Service"). By using our Service, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

1.1 Personal Information

We collect personal information that you voluntarily provide to us, including:

Registration Information: Name, email address, date of birth, gender, and location
Profile Information: Photos, personal descriptions, interests, preferences, and relationship goals
Communication Data: Messages, chat logs, and other communications with other users
Payment Information: Credit card details and billing information for premium services
Verification Data: Information used to verify your identity and prevent fraud

1.2 Automatically Collected Information

We automatically collect certain information when you use our Service:

Device Information: IP address, browser type, operating system, and device identifiers
Usage Data: Pages visited, time spent on the Service, and interaction patterns
Location Data: Approximate location based on IP address or precise location if you grant permission
Cookies and Tracking Technologies: Information collected through cookies, web beacons, and similar technologies

2. How We Use Your Information

We use your personal information for the following purposes:

Service Provision: To provide, maintain, and improve our dating services
Matching and Recommendations: To suggest compatible matches and personalize your experience
Communication: To send you service-related notifications, updates, and promotional materials
Safety and Security: To protect users from fraud, abuse, and inappropriate behavior
Customer Support: To respond to your inquiries and provide technical assistance
Legal Compliance: To comply with applicable laws and regulations
Analytics and Improvement: To analyze usage patterns and enhance our services

3. Information Sharing and Disclosure

3.1 With Other Users

Your profile information (excluding your real name, email, and phone number) is visible to other users of the Service. This includes your photos, age, location, interests, and profile description.

3.2 With Service Providers

We may share your information with trusted third-party service providers who assist us in operating our Service, including:

Payment processors for subscription and purchase transactions
Cloud storage and hosting providers
Analytics and marketing platforms
Customer support services
Security and fraud prevention services

3.3 Legal Requirements

We may disclose your information when required by law or when we believe in good faith that disclosure is necessary to:

Comply with legal obligations, court orders, or government requests
Protect our rights, property, or safety, or that of our users
Investigate and prevent fraud, security breaches, or illegal activities
Enforce our Terms of Service or other agreements

3.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal information may be transferred to the acquiring entity, subject to the same privacy protections.

4. Data Security

We implement industry-standard security measures to protect your personal information, including:

Encryption: SSL/TLS encryption for data transmission
Access Controls: Restricted access to personal information on a need-to-know basis
Secure Storage: Protected servers and databases with regular security updates
Monitoring: Continuous monitoring for security threats and vulnerabilities

Important: While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

5. Data Retention and Deletion

We are fully compliant with GDPR regulations and maintain strict data retention practices:

5.1 Active Account Data

While your account is active, we retain your personal information to provide our services and comply with legal obligations.

5.2 Complete Account Deletion

When you delete your account, we immediately and permanently remove:

All profile information including personal descriptions, preferences, and settings
All uploaded photos and images from our servers and backup systems
All messages and communications you sent or received
All interaction data including likes, matches, and viewing history
Payment information (following completion of any pending transactions)

Deletion Timeline: Account deletion is processed immediately, with complete data removal from all systems including backups within 30 days.

5.3 Legal Retention Requirements

In limited circumstances, we may retain minimal information (such as records of policy violations) only when required by law for:

Preventing fraud and abuse
Complying with legal investigations
Maintaining security and safety measures

6. International Data Transfers and GDPR Compliance

We are fully compliant with the General Data Protection Regulation (GDPR) and maintain the highest standards for data protection:

6.1 European Data Storage

All personal data is stored and processed exclusively on secure servers located in Europe (France and Germany), ensuring:

Full compliance with European data protection laws
No transfer of personal data outside the European Economic Area
Enhanced privacy protection under EU jurisdiction
Strict adherence to GDPR requirements

6.2 Data Protection Measures

Our European data centers implement:

Advanced encryption protocols
Regular security audits and compliance checks
Restricted access controls
Continuous monitoring and threat detection

7. Your Rights and Choices

Depending on your location, you may have the following rights regarding your personal information:

Access: Request a copy of the personal information we hold about you
Correction: Update or correct inaccurate personal information
Deletion: Request deletion of your personal information
Portability: Receive your data in a portable format
Objection: Object to certain processing of your personal information
Restriction: Request restriction of processing under certain circumstances

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience on our Service. These technologies help us:

Remember your preferences and settings
Provide personalized content and recommendations
Analyze usage patterns and improve our services
Deliver targeted advertising

You can control cookie settings through your browser preferences. However, disabling cookies may limit some functionality of our Service.

9. Third-Party Advertising

We may work with third-party advertising partners to display advertisements on our Service. These partners may use cookies and similar technologies to collect information about your visits to provide relevant ads. You can opt out of personalized advertising through industry opt-out tools.

10. Children's Privacy Protection

Our Service is strictly intended for adults aged 18 years and older. We are committed to protecting the privacy and safety of minors and have implemented the following measures:

Age Verification: We require users to confirm they are at least 18 years old during registration
Zero Tolerance Policy: We do not knowingly collect, store, or process any personal information from individuals under 18
Immediate Action: If we discover that a user is under 18, we immediately suspend their account and permanently delete all associated data
Reporting Mechanism: We encourage users to report suspected underage accounts
Regular Monitoring: We employ automated and manual review processes to identify and remove underage users
Parental Rights: Parents or guardians who believe their child has created an account should contact us immediately for account removal

If you are a parent or guardian and believe your child has provided personal information to us, please contact us immediately. We will investigate and take appropriate action, including permanent deletion of the account and all associated data.

11. User Responsibilities

11.1 Account Security

You are responsible for:

Maintaining the confidentiality of your password and account credentials
All activities that occur under your account
Notifying us immediately of any unauthorized use of your account

11.2 Use of Other Users' Information

When interacting with other users, you agree to:

Use other users' information only for legitimate communication purposes
Not collect, store, or use other users' information for commercial purposes
Respect other users' privacy and not share their information with third parties
Not send unsolicited commercial messages (spam) to other users

12. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices, applicable laws, or service improvements. Changes will become effective immediately upon posting the updated policy on our Service.

We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information. The "Last Updated" date at the top of this policy indicates when the most recent changes were made.

Your continued use of our Service after any changes to this Privacy Policy constitutes your acceptance of the updated terms.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us through our technical assistance chat available on our website and mobile applications.

Our support team is available to assist you with privacy-related inquiries and will respond to your request within a reasonable timeframe, typically within 30 days.

You can also use the technical assistance chat to:

Exercise your data protection rights
Request information about your personal data
Report privacy concerns or data breaches
Request account deletion

14. Governing Law

This Privacy Policy and any disputes arising from it will be governed by and construed in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) where applicable. Any legal proceedings related to this policy will be subject to the jurisdiction of competent courts as determined by applicable law.

This Privacy Policy is designed to help you understand how we collect, use, and protect your personal information. We are committed to maintaining your trust and protecting your privacy while providing you with an excellent dating experience.